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In the unlikely event that your stairlift or homelift breaks down, please call the respective emergency breakdown teams below. For general customer service enquiries, including servicing, please call 0370 011 8282
In the unlikely event that your stairlift or home lift breaks down, please call the emergency breakdown team on 0808 189 2204 (stairlifts) or 0800 144 5257 (homelifts).
For non-emergencies, you may also find Handicare’s online stairlift trouble-shooter helpful.
Even if you haven’t experienced any problems with your stairlift, it is recommended to arrange an annual service after the first year of use, and each year thereafter. Servicing will be carried out by a Handicare trained professional, offering a comprehensive check of all electrical parts and mechanical components. If you want to arrange a stairlift service, please call 0370 011 8282. Alternatively, please use our Book a Service form.
Handicare works in partnership with Age UK Trading and offers a comprehensive 2-year warranty as standard, which includes one free service.
To ensure future servicing visits are carried out without charge, please speak with the team about extending your warranty.
Regular maintenance is recommended to ensure smooth operation. All Age Uk Trading homelifts, provided by Handicare, come with 12-month warranty and include check-ups and 24/7 365 days a year customer support. If you are an existing customer looking to service your home lift, please call 0800 144 5257.
All installations are covered by a 12 month warranty and products are supplied with manufacturer’s product guarantees. If you experience any issues, please contact one of the team on 0800 251 1319 for assistance.
