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Privacy policy
At Savaria Lifts (UK) Ltd we're committed to protecting and respecting your privacy.
Handicare products offered by Age UK Trading are sold and administered by Savaria Lifts (UK) Ltd (brand name: Handicare). Age UK Trading is a brand name used by AgeCo Ltd, a company owned by Age UK. Age UK Trading and Savaria Lifts (UK) Ltd are both Data Controllers registered with the Information Commissioners Office This policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Savaria Lifts (UK) Ltd.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.
Any questions regarding this policy and our privacy practices should be sent to [email protected]
Alternatively, you can write to us at: Savaria Lifts (UK) Ltd, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.
How and what type of information is collected from you?
We may collect and process the following data about you: Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.
If you contact us, we may keep a record of that correspondence.
We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
How is your information used?
We may use your information to:
- Process orders that you have submitted;
- To carry out our obligations arising from any contracts entered by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- A smaller subset of the data collected by Savaria is passed to AgeCo Ltd, who use it to understand their customers and market a range of products and services offered by Age UK Trading, all designed to help older people enjoy financial security and continue to have the freedom and confidence to live as they wish. No sensitive data such as medical conditions is passed to AgeCo Ltd. AgeCo Ltd and the Age UK Network will protect your data in accordance with their own privacy policy which is available at ageuktrading.co.uk/privacy-policy.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
How Age UK contact you about their products and services
Age UK may contact you by post, email and/or telephone, but only if Savaria has collected the appropriate marketing permissions on their behalf. Age UK may use this information to inform you about products and or/services that they offer. Should you no longer want to be contacted about other products and services, just let them know by either
- writing to Age UK at FREEPOST AGE UK
- emailing us at [email protected]
Age UK may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Age UK will share your personal details (but not health information) with the Age UK Network comprising of the charity, its trading subsidiaries and national partners (Age Cymru, Age NI and Age Scotland). Please be reassured that the Age UK Network will not sell or rent your information to third parties and promise to keep your details safe and secure.
Your choices
You have a choice about whether or not you wish to receive information from Age UK. If you do not want to receive direct marketing communications from them about the vital work they do for older people and their products and services, then you can select your choices when discussing with our call centre agents when we collect your information. You also have the right to opt out at a later stage, please contact us at: Freepost AGE UK or email: [email protected]. For further details on how your data is used and stored by Age UK: ageuktrading.co.uk/privacy-policy
How you can access and update your information
The accuracy of your information is important to us. Savaria is working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at [email protected] or write to us at:
Savaria Lifts (UK) Ltd, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.
You have the right to ask for a copy of the information we hold about you. You also have the right to request erasure and portability of your personal data at any time.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
Like many other websites, our website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of the European Economic Area (EEA)
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Should you feel we have handled your personal data incorrectly at any time, you should contact the ICO (Information Commissioners Office)
Review of this Policy
We keep this policy under regular review. This policy was last updated on 22/01/26
