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Call 7 days a week for free advice

0800 910 0240

Privacy Policy

At Handicare Accessibility Ltd (HAL) , we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Handicare Accessibility Ltd (HAL).

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent to leeds_cs@handicare.co.uk.

Who are we?

Handicare Accessibility Ltd (HAL) How do we collect information from you?

We obtain information about you when you use our website, for example, information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site; if you contact us, a record of that correspondence; details of transactions you carry out through our site and of the fulfilment of your orders; details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

What type of information is collected from you?

We may collect and process the following data about you: Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

If you contact us, we may keep a record of that correspondence.

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

Details of transactions you carry out through our site and of the fulfilment of your orders.

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

How is your information used?

We may use your information to:

  1. Process orders that you have submitted;
  2. To carry out our obligations arising from any contracts entered into by you and us;
  3. Seek your views or comments on the services we provide;
  4. Notify you of changes to our services;
  5. Provide a copy of your record to the Age UK Network who will protect your data in accordance with their own privacy policy which is available at www.ageuk.org.uk/help/privacy-policy.

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

Who has access to your information?

We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

We will share your personal details (but not health information) with the Age UK Network comprising of the charity, its trading subsidiaries and national partners (Age Cymru, Age NI and Age Scotland). Please be reassured that the Age UK Network will not sell or rent your information to third parties and promise to keep your details safe and secure.

Your choices

You have a choice about whether or not you wish to receive information from Age UK. If you do not want to receive direct marketing communications from them about the vital work they do for older people and our exciting products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. For further details on how your data is used and stored by Age UK: www.ageuk.org.uk/help/privacy-policy

How you can access and update your information

The accuracy of your information is important to us. [We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime,] if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at leeds_cs@handicare.co.uk or write to us at: 

Handicare, 82 First Avenue, Pensnett Estate, Kingswinford, West Midlands, DY6 7FJ

You have the right to ask for a copy of the information we hold about you (we may charge £10 for information requests) to cover our costs in providing you with details of the information we hold about you.

Security precautions in place to protect the loss, misuse or alteration of your information

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Use of 'cookies'

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 29th November 2016

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