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An update from Handicare about our COVID-19 safe working practices

Latest Covid-19 Update

Keeping everyone safe is our top priority as we continue to provide our services aimed at making everyday life easier for our customers.

In light of updated government guidance in the UK, we’re continuing to ask all associates to wear masks during home visits and in our offices, maintain social distancing measures, and take regular lateral flow tests. 

Working safely in homes

Please help us to do everything we can to keep all our customers, our partners and our people safe.

Before your appointment

Let us know if anyone in your home:

  • has Covid-19 symptoms (high temperature, new continuous cough, loss of taste/smell) in the 10 days before we visit
  • is shielding or vulnerable
  • has been asked to self-isolate

On the day, we’ll call to see if anything has changed.

During your appointment

Our surveyors and engineers will follow the latest rules and guidance from the relevant health authorities in England, Scotland and Wales:

  • wash or sanitise their hands before entering your home – and at regular intervals during the appointment
  • wear a face covering (unless they are medically exempt from doing so)
  • keep at least 1m away from you at all times

We will continue to work together with our trusted partners to provide and install adaptations which help as many people as possible to remain living safely and independently at home.

If you have any concerns or queries about Handicare’s services during this time, please call 0800 019 8625 or email


February 2022

Contact-free home assessments

Now you can arrange a contact-free home assessment so there’s no need for our surveyor to carry out their usual face-to-face assessment!

You may be worried about inviting people into your home at the moment. We totally understand however, that you may be in urgent need of a stairlift. We want to help you with that.

We're also making sure that when our surveyors and engineers do visit customers at home they always follow the latest guidance about wearing personal protective equipment (PPE) including face coverings, rigorously follow strict hygiene protocols including handwashing, and thoroughly clean any equipment they touch.

If you have a smartphone or tablet we can arrange a video call with you so that our surveyor can carry out, with your help, an assessment of your needs and your staircase layout. They can then provide a no-obligation quote for a stairlift suited to your personal requirements.

No-one has to visit your home for you to find out how much a stairlift will cost and when one can be installed.

Call 7 days a week for free advice


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