Coronavirus update: A message from Handicare about COVID 19

Call 7 days a week for free advice

0800 910 0240

An update from Handicare about our COVID-19 safe working practices

Around the world, we are all facing or already dealing with a return to lockdown measures. Some industry sectors are once again being asked to close their businesses, while others must fortify their health and safety procedures and provide essential services for their community.

Handicare’s role as key workers in the response to COVID-19 worldwide is an important one. The decision to buy a stairlift or other home adaptation is never an easy one, but for many people in vulnerable circumstances, it can make a huge difference at an already difficult time.

We will continue to supply and maintain our much-needed products and services for people who are dependent on them to make their everyday life easier.

We remain committed to provide COVID-safe experiences and solutions to the many people at increased risk of illness who need to adapt their homes and are looking for reassurance that this can be achieved safely and in a timely manner.

This year, we have continued to manufacture, supply, install and maintain home adaptations including stairlifts and accessible bathing, whilst doing everything we can to safeguard our employees, suppliers, partners and customers.

We have introduced robust health and safety procedures, according to the advice and guidance received from the relevant health authorities and governments where we do business.

We’re prioritising our ability to keep our factories operational and our teams motivated and mobilised to deliver the service level standards you expect.

The steps we’re taking include:

  • Rigorous hygiene (including extra soap and cleaning of hard surfaces) by all Handicare personnel
  • Production staff in warehouses stay at least 2 metres apart to minimise the risk of infection, as well as using Personal Protective Equipment (PPE). To ensure staff safety further, we also check production staff temperatures every morning.
  • Checking if households to be visited by our teams are self-isolating or shielding
  • Contactless greetings and maintaining distance between people in the workplace and in homes
  • PPE is worn by all surveyors and engineers carrying out work in people’s homes: who thoroughly clean all equipment and surfaces before they leave the premises
  • Virtual stairlift assessments using video calling are available

Thanks to our brilliant team we will continue to handle enquiries and book appointments, provide breakdown support and assistance, as well as keep our factory up and running so we can continue to supply our partners and customers with the vital equipment they need.

If you have any concerns or queries about Handicare’s services during this time, please call 0800 019 8625 or email

Stay safe.


5th January 2021

Contact-free home assessments

Now you can arrange a contact-free home assessment so there’s no need for our surveyor to carry out their usual face-to-face assessment!

You may be worried about inviting people into your home at the moment. We totally understand however, that you may be in urgent need of a stairlift. We want to help you with that.

Call our team to arrange a contact-free home assessment – we’ve introduced this new remote process as part of our response to the coronavirus outbreak. We’re also making sure that when our surveyors and engineers do visit customers at home they always wear personal protective equipment (PPE), rigorously follow strict hygiene protocols including handwashing, and thoroughly clean any equipment they touch.

If you have a smartphone or tablet we can arrange a video call with you so that our surveyor can carry out, with your help, an assessment of your needs and your staircase layout. They can then provide a no-obligation quote for a stairlift suited to your personal requirements.

No-one has to visit your home for you to find out how much a stairlift will cost and when one can be installed.

Call 7 days a week for free advice

0800 910 0240

Handicare Ltd aims to raise a minimum of £1,200,000 during 2020/2021 for Age UK via the promotion and sale of independent living products.

Age UK Logo - Love Later Life

Buying these products supports Age UK's charitable work.