Stairlifts Service and Support

An Age Co Stairlift from Handicare provides real value. Not only does Handicare provide high-quality and reliable stairlifts, but if you find a like for like quotation, Handicare will match it. Please note that the low price guarantee can only be obtained following a site survey conducted by a reputable company, not those based on a verbal indication of the price given by another company without surveying the staircase concerned.

Why not find out more about the benefits that a Handicare Age Co Stairlift can provide, by calling the customer service team on 0800 566 8742. In the unlikely event that your stairlift breaks down, please call the emergency breakdown team on 0808 189 2204.

Emergency Breakdown

In the unlikely event that your stairlift breaks down, please call the emergency breakdown team on 0808 189 2204.

Stairlift Servicing

Once you have a stairlift installed, it’s likely that it will be used frequently, possibly every single day. Because of this, Handicare understands that you will want to feel safe in the knowledge that should you need it, Handicare is on hand to conduct any stairlift servicing that is required.

How often does a stairlift need servicing?

Even if you haven’t experienced any problems with your stairlift, for brand new models it is recommended that you arrange a stairlift service after a first year of use. If you have a reconditioned stairlift installed or an older model of curved or straight stairlift, Handicare recommend that these are more frequent at every six months, especially if the stairlift is used every day.

A stairlift service from Handicare is always carried out by a trained professional, offering a comprehensive check of all electrical parts and mechanical components.

Will I need to pay for stairlift servicing?

A common question that you may have when deciding to invest in a stairlift is ‘will I need to pay for stairlift servicing?’ and ‘does a new stairlift need a service?’

You do not need to service a brand new stairlift so, there is no need to worry about repair costs in the unlikely event that you experience a problem with your stairlift. Most stairlift companies only offer a one-year warranty, but with a Handicare Age Co Stairlift, a comprehensive 2-year warranty is provided as standard, which includes one free service. 

Like many items in the home, you can purchase insurance for your curved or straight stairlift for a further level of protection in case of damage after your 2-year warranty. This means you are covered for anything from accidental damage to electrical breakdown.

Stairlift Maintenance

If properly cared for, a new stairlift can last for many years and is likely to never experience any problems or issues with functionality. However, it is important to keep your stairlift well maintained by following these tips:

• Ensure nothing obstructs the rails on your stairlift.
• Keep the rails as dust-free as possible by cleaning with a dry cloth once a week (a hose attachment for a vacuum cleaner can also help with hard to reach areas).
• If you own a pet, ensure their hair does not clog in the rails.
• Do not allow children to play on the stairlift or with the controls.
• Do not exceed the maximum weight limit of your stairlift.
• Ensure your stairlift is serviced regularly.

If you do experience any issues with your stairlift, please get in touch to talk to the customer service team about stairlift maintenance services. 

Stairlift removal