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Stairlifts Service and Support

An Age UK Stairlift from Handicare provides real value. Not only does Handicare provide high quality and reliable stairlifts, but if you find a similar product with equivalent specification and service levels at a lower price, Handicare will happily match it. Please note that the price match promise can only be obtained following a site survey conducted by a reputable company, not those based on a verbal indication of the price given by another company without surveying the staircase concerned.

For your additional reassurance, the Stairlift Price Promise is valid up until the day that your stairlift is installed.

Why not find out more about the benefits that a Handicare Age UK Stairlift can provide, by calling the customer service team on 0800 566 8742?

14-Day Money Back Guarantee

Once your straight or curved stairlift is installed, if it is not fit for purpose, please let Handicare know within 14 days of the installation date. Handicare may then, at their discretion, carry out additional works or alterations to address the issues raised. If after completion of such works you are not satisfied and still wish to return your stairlift, you should then confirm this to Handicare in writing. On receipt of such notice, Handicare will arrange a full refund and make arrangements to remove the stairlift. Please note that Handicare cannot fully guarantee to make good all works to your property carried out during the installation process and that this offer does not apply in the event of the stairlift no longer being required (for example bereavement) when Handicare are unable to buy back goods from you. This offer does not affect your statutory rights. Terms and conditions apply, please ask an advisor for details.

Stairlift Servicing

Once you have a stairlift installed, it’s likely that it will be used frequently, possibly every single day. Because of this, Handicare understands that you will want to feel safe in the knowledge that should you need it, Handicare is on hand to conduct any stairlift servicing that is required.

How often does a stairlift need servicing?

Even if you haven’t experienced any problems with your stairlift, for brand new models it is recommended that you arrange a stairlift service every 12 months. If you have a reconditioned stairlift installed or an older model of curved or straight stairlift, Handicare recommend that these are more frequent at every six months, especially if the stairlift is used every day.

A stairlift service from Handicare is always carried out by a trained professional, offering a comprehensive check of all electrical parts and mechanical components.

Will I need to pay for stairlift servicing?

A common question that you may have when deciding to invest in a stairlift is ‘will I need to pay for stairlift servicing?’ and ‘does a new stairlift need a service?’

You do not need to service a brand new stairlift so, there is no need to worry about repair costs in the unlikely event that you experience a problem with your stairlift. Most stairlift companies only offer a one-year warranty, but with a Handicare Age UK Stairlift, a comprehensive 2-year warranty is provided as standard.

Like many items in the home, you can purchase insurance for your curved or straight stairlift for a further level of protection in case of damage after your 2-year warranty. This means you are covered for anything from accidental damage to electrical breakdown.

Stairlift Maintenance

If properly cared for, a new stairlift can last for many years and is likely to never experience any problems or issues with functionality. However, it is important to keep your stairlift well maintained by following these tips:

  • Ensure nothing obstructs the rails on your stairlift.
  • Keep the rails as dust-free as possible by cleaning with a dry cloth once a week (a hose attachment for a vacuum cleaner can also help with hard to reach areas).
  • If you own a pet, ensure their hair does not clog in the rails.
  • Do not allow children to play on the stairlift or with the controls.
  • Do not exceed the maximum weight limit of your stairlift.
  • Ensure your stairlift is serviced regularly.

If you do experience any issues with your stairlift, please get in touch to talk to the customer service team about stairlift maintenance services. 

Stairlift Repairs

With a new Handicare stairlift from Age UK Mobility, there is no need to worry about repair costs, as all stairlifts come with a two-year peace of mind warranty. Also, as a Gold Trusted Service on Feefo, gaining 4.5 stars for Customer Experience, Handicare work very hard to ensure that in the unlikely event that you do require a stairlift repair service, dedicated independent stairlift service and repair engineers can fix the problem swiftly and professionally, with the least impact on your home.

Our trained stairlift engineers have years of experience repairing stairlifts and in most cases will arrive with the capacity to replace most parts. In the unlikely event that your stairlift requires additional parts or repairs, Handicare will work hard to ensure that the repairs are carried out as quickly as possible.

Handicare Promise to 

  • Answer all of your questions
  • Only sell you what you need
  • Respect your home and your privacy
  • Respect your right to cancel an order. Please see the Terms & Conditions of Sale for full information.
  • Attend to all of your needs after your stairlift purchase, as well as before
  • Never knowingly beaten on price. For more details of the Price Promise, please see above.
  • Work to the highest safety standards
  • Keep all promises
  • All of this, from a name you can trust - Handicare

Call 7 days a week for free advice

0800 910 0240

Handicare Ltd aims to raise a minimum of £1,200,000 during 2018/2019 for Age UK via the promotion and sale of independent living products.

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Buying these products supports Age UK's charitable work.