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Stairlifts Service and Support

An Age Co Stairlift from Handicare provides real value. Not only does Handicare provide high quality and reliable stairlifts, but if you find a similar product with equivalent specification and service levels at a lower price, Handicare will happily match it. Please note that the price match promise can only be obtained following a site survey conducted by a reputable company, not those based on a verbal indication of the price given by another company without surveying the staircase concerned.

Why not find out more about the benefits that a Handicare Age Co Stairlift can provide, by calling the customer service team on 0800 566 8742

Stairlift Servicing

Once you have a stairlift installed, it’s likely that it will be used frequently, possibly every single day. Because of this, Handicare understands that you will want to feel safe in the knowledge that should you need it, Handicare is on hand to conduct any stairlift servicing that is required.

How often does a stairlift need servicing?

Even if you haven’t experienced any problems with your stairlift, for brand new models it is recommended that you arrange a stairlift service after a first year of use. If you have a reconditioned stairlift installed or an older model of curved or straight stairlift, Handicare recommend that these are more frequent at every six months, especially if the stairlift is used every day.

A stairlift service from Handicare is always carried out by a trained professional, offering a comprehensive check of all electrical parts and mechanical components.

Will I need to pay for stairlift servicing?

A common question that you may have when deciding to invest in a stairlift is ‘will I need to pay for stairlift servicing?’ and ‘does a new stairlift need a service?’

You do not need to service a brand new stairlift so, there is no need to worry about repair costs in the unlikely event that you experience a problem with your stairlift. Most stairlift companies only offer a one-year warranty, but with a Handicare Age Co Stairlift, a comprehensive 2-year warranty is provided as standard, which includes one free service. 

Like many items in the home, you can purchase insurance for your curved or straight stairlift for a further level of protection in case of damage after your 2-year warranty. This means you are covered for anything from accidental damage to electrical breakdown.

Stairlift Maintenance

If properly cared for, a new stairlift can last for many years and is likely to never experience any problems or issues with functionality. However, it is important to keep your stairlift well maintained by following these tips:

  • Ensure nothing obstructs the rails on your stairlift.
  • Keep the rails as dust-free as possible by cleaning with a dry cloth once a week (a hose attachment for a vacuum cleaner can also help with hard to reach areas).
  • If you own a pet, ensure their hair does not clog in the rails.
  • Do not allow children to play on the stairlift or with the controls.
  • Do not exceed the maximum weight limit of your stairlift.
  • Ensure your stairlift is serviced regularly.

If you do experience any issues with your stairlift, please get in touch to talk to the customer service team about stairlift maintenance services. 

Stairlift Repairs

With a new Age Co Stairlift, provided by Handicare, there is no need to worry about repair costs as a 2-year warranty is included. Handicare work very hard to ensure that in the unlikely event that you do require a stairlift repair service, dedicated independent stairlift service and repair engineers can fix the problem swiftly and professionally, with the least impact on your home.

Handicare's trained stairlift engineers have years of experience repairing stairlifts and in most cases will arrive with the capacity to replace most parts. In the unlikely event that your stairlift requires additional parts or repairs, Handicare will work hard to ensure that the repairs are carried out as quickly as possible.

Handicare promise to 

  • Understand your individual needs and requirements
  • Listen to all your questions
  • Be respectful and courteous at all times
  • Provide lifetime peace of mind on products
  • Be contactable 24 hours-a-day, 365 days-a-year
  • Remain as attentive after your purchase as before
  • Not sell you anything that you do not need nor want
  • Work to the highest safety standards

Call 7 days a week for free advice


Donations to Age UK’s charitable work from Age Co sales are expected to reach £3 million each year

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