Privacy Policy

 

Handicare products offered by Age Co are sold and administered by Handicare Accessibility Ltd (HAL) Age Co branded products are promoted by AgeCo Limited who are part of the Age UK network and are a wholly owned trading subsidiary of Age UK AgeCo Limited, and HAL are both Data Controllers registered with the Information Commissioners Office

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Handicare Accessibility Ltd (HAL).

 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

 

Any questions regarding this Policy and our privacy practices should be sent to ukcustomercare@handicare.com

 

Alternatively, you can write to us at;

Handicare, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.

 

 

We obtain information about you when you use our website, for example, information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site; if you contact us, a record of that correspondence; details of transactions you carry out through our site and of the fulfilment of your orders; details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

We may collect and process the following data about you: Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site.

Our website may use SessionCam for analysis. SessionCam is a product that has been developed by SessionCam LTD. SessionCam may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. The information collected does not include bank details or any sensitive personal data. Data collected by SessionCam from "Handicare" website is for "Handicare" internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting"  

You can choose to enable or disable SessionCam recording activity by visiting https://optout.sessioncam.com/choose-not-to-be-recorded/

 

If you contact us, we may keep a record of that correspondence.

 

We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

 

Details of transactions you carry out through our site and of the fulfilment of your orders.

 

Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

 

We may use your information to:

1. Process orders that you have submitted;

2. To carry out our obligations arising from any contracts entered by you and us;

3. Seek your views or comments on the services we provide;

4. Notify you of changes to our services;

5. A smaller subset of the data collected by Handicare is passed to Age Co, who use it to understand their customers and market a range of products and services offered by Age Co, all designed to help older people enjoy financial security and continue to have the freedom and confidence to live as they wish. No sensitive data such as medical conditions is passed to Age Co. Age Co and the Age UK Network will protect your data in accordance with their own privacy policy which is available at https://www.ageco.co.uk/privacy-policy/

 

We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

 

Age UK may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.

 

Age UK will share your personal details (but not health information) with the Age UK Network comprising of the charity, its trading subsidiaries and national partners (Age Cymru, Age NI and Age Scotland). Please be reassured that the Age UK Network will not sell or rent your information to third parties and promise to keep your details safe and secure.

 

You have a choice about whether or not you wish to receive information from Age UK. If you do not want to receive direct marketing communications from them about the vital work they do for older people and their products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You also have the right to opt out at a later stage, please contact us at: Freepost AGE UK or email: contact@ageuk.org.uk. For further details on how your data is used and stored by Age UK: https://www.ageco.co.uk/privacy-policy/

 

The accuracy of your information is important to us. Handicare is working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at ukcustomercare@handicare.com or write to us at: 

Handicare, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.

 

You have the right to ask for a copy of the information we hold about you. You also have the right to request erasure and portability of your personal data at any time. 

 

When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.

 

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

 

Like many other websites, our website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies of may result in a loss of functionality when using our website.

 

Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

 

In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.

 

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

 

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

 

If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.

 

Should you feel we have handled your personal data incorrectly at any time, you should contact the ICO (Information Commissioners Office)

 

We keep this Policy under regular review. This Policy was last updated on 1st Jun 2024