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Handicare rewarded with a gold award for great customer service

9th March 2018

This news article is from Handicare UK. Articles that appear on this website are for information purposes only.

Providing outstanding service has long been a priority for Handicare. It is important because purchasing mobility aids such as stairlifts, not only represents a financial investment but also a person’s accessibility within their own home. Though not a decision to be taken lightly, some customers feel daunted and the customer care team comes into its own reassuring and explaining the process.

The dedication to Handicare customers has now been rewarded thanks to Feefo, an independent review collection service. The service awards from Feefo recognise those companies that go above and beyond the usual standard of customer service to aid their users. There are relatively strict guidelines to receive the award, including collecting at least 50 reviews from 50 verified customers between January 1st 2017 and December 31st 2017. To receive the gold award for service, these reviews had to be rated between a 4.5 and 5.0 as a recognition for excellence.

Independent review services like Feefo are important as they give a realistic and unbiased representation of customer feeling towards a company. This may help inform other customers who may feel nervous about the process and also help them choose a company that has their best interests at heart. This is especially important with services aimed towards older adults who may not feel as comfortable with services online or are mistrustful of technology. Though unable to replace a word of mouth recommendation, providing reviews from real customers and Feefo plays an important role in ensuring positive customer experiences.

Handicare has long been proud of the service it provides, and receiving a gold award for service only confirms that many of their customers feel the same way. The company hopes to continue the standard of excellence into 2018 and keep on providing the level of excellence that their customers have come to expect.